We are writing to inform you of an industry-wide price adjustment that will affect the cost of some telephony, broadband and data services.

We appreciate that any price increases and unwelcome. However, these adjustments are industry-wide and unavoidable for all providers who depend on BT and other national wholesale networks for supply.

Why are prices changing?
National network and wholesale providers including BT Openreach, Gamma, BT Wholesale, Zen and Giacom have implemented regulatory and wholesale price increases that affect all service providers operating across the UK communications market.

These adjustments follow either regulatory changes or updated cost frameworks across the sector which have impacted on the underlying wholesale charges for legacy broadband, telephony, data, and associated network services and as result our cost.

A significant factor behind these changes is the nationwide withdrawal of traditional copper-based services, which BT Openreach has scheduled for completion in 2027 as the UK transitions to full-fibre and all-IP networks. In preparation for this switch-off, Openreach and other national suppliers are increasing charges on legacy copper products ahead of their retirement, while investing heavily in next-generation fibre infrastructure. This industry-wide shift directly impacts on the wholesale costs associated with copper-based broadband and telephony services and these adjustments are reflected in the updated pricing.

What this means for you
In accordance with our contract (Clauses 10.13 and 10.14), where our third-party suppliers increase their charges or where regulatory changes occur we are permitted to adjust our prices to reflect the additional costs imposed on us.

We have attached a new pricing matrix that clearly sets out the updated charges for each of the services affected, which reflect the wholesale increases applied by our suppliers. This matrix provides a full breakdown of each service category and the associated adjustments.

No changes to your contract or services
This change does not change the terms of your agreement as the increases arise directly from either regulatory or supplier-imposed cost adjustments it means your contract does not provide a right to cancel.

As you waived your right to be treated as a Small Business or SOHO customer your agreement follows our standard business-grade terms which were agreed with you to provide the most competitive pricing and service and therefore your services and contractual commitments continue unaffected.

Our commitment to transparency
If you have any questions about the attached pricing matrix or how this affects your account, please contact us here and we will be happy to talk things through.
Thank you for your continued business.

Please click here for the Sirus Ltd Price Adjudgment Matrix

Every year, we adjust the prices of our products and services to be in line with the Retail Price Index (RPI) rate of inflation as is set out in your terms and conditions.

From 1st April 2025 the monthly price of your services will be increasing, and we are letting you know now so you can plan ahead and be prepared.

What this means for you
We know that price changes are never welcome, but like many other businesses we are seeing increased costs while investing to keep up with growing demand on our resources.

We adjust our prices based on the UK government’s Retail Price Index rate of inflation on an annual basis. RPI measures the rate of inflation by assessing the average change from one year to the next in the prices of a representative sample of goods and services purchased in the UK.

Unless we have told you otherwise your agreement states that the monthly charges for your services will increase every year in line with the RPI plus an additional amount of 2.5%. This will be due to your contract either predating 1st April 2024 or you expressly agreeing to waive the right to be deemed a micro-enterprise or a small business enterprise as per the General Conditions of Entitlement if your contract was taken after 1st April 2024.

Here are the main points
The amount your monthly charges will increase by will be the Retail Price Index (RPI) rate of inflation plus 2.5.%. This increase will apply to the monthly price you are paying. The additional 2.5% is a discounted rise in costs that have been incurred.

The RPI rate announced in February 2025 was 3.9%. Therefore, the price of your services will increase from 1st April 2025 and your services will increase by 6.4% (3.9% +2.5%)

All maintenance services will also be rising in the usual manner as of 1st April 2025 by the contractual rate of 8%.

We would draw your attention to point 10.7 (Maintenance) & 10.13 (RPI) within our Terms & Conditions which offers further clarification.

Important Note
It is important to note that as these annual price adjustments are detailed in your terms and conditions, you do not an automatic right to cancel your agreement during your minimum period without incurring early termination fees.

Every year, we adjust the prices of our products and services to be in line with the Retail Price Index (RPI) rate of inflation as set out in your terms and conditions.

From 1st April 2024 the monthly price of your services will be increasing, and we are letting you know now so you can plan ahead and be prepared.

What this means for you
We know that price changes are never welcome, but like many other businesses we are seeing increased costs while investing to keep up with growing demand on our resources.

We adjust our prices based on the UK government’s Retail Price Index rate of inflation on an annual basis. RPI measures the rate of inflation by assessing the average change from one year to the next in the prices of a representative sample of goods and services purchased in the UK.

Unless we have told you otherwise, your agreement states that the monthly charges for your services will increase every year in line with the RPI.

Here are the main points:
The amount your monthly charges will increase by will be the Retail Price Index (RPI) rate of inflation plus 2.5%. This increase will apply to the monthly price you are paying. The additional 2.5% is a discounted rise in costs that have been incurred.

The RPI rate announced in February 2024 was 4.9%. Therefore, the price of your services will be increasing from 1st April 2024 and your services will increase by 7.4% (4.9% +2.5%)

All maintenance services will also be rising in the usual manner as of 1st April 2024 by the contractual rate of 8%.

We would draw your attention to point 10.7 (Maintenance) & 10.13 (RPI) of your Terms & Conditions, which offers further clarification.

It is important to note that as these annual price adjustments are detailed in your terms and conditions, you do not have an automatic right to cancel your agreement during your minimum period without incurring early termination fees.

Over the last 6 months, it has been recognised that whilst the pandemic may be over, as businesses, we are all facing different forms of challenges that have subsequently arisen, not to mention the global political and economic turbulence.

After carefully analysing the economy over previous months and the costs being passed on to us by all suppliers, following the recent rise in inflation, we are writing to inform you of a necessary forthcoming price increase to your Sirus services. Please be assured, we have made every effort to delay this increase for as long as possible.

Effective from April 1^st 2023, Sirus Ltd will be adjusting your monthly recurring charges by 9.75% (3.75% lower than the UK published rate of 13.5%).

Your new pricing will be reflected in your April 2023 invoice and can be viewed within your Sirus online account platform after this date, where you can also view your previous invoices.

We’re always here to help, so if you have any questions about any of the above information, please get in touch by calling our Customer Services team on 0333 222 1133.

BT Openreach has informed Sirus of their intention to increase prices from 1st April 2022 for certain service. Therefore, we’ve had to amend our pricing and are contacting you to give notice of price increases from 1st April 2022.

We want to assure our customers that decisions to change our pricing are never made lightly.

Please see details of the increases below.

Our new standard monthly line rental prices for customers will be as follows:

Line Type New Price
Analogue £15.50
ISDN2e (Per Channel) £16.50
ISDN30e (per channel) £16.50
SIP Trunk £10.50
LG Cloud Licence (per user) £9.25
Call Recording (per user) £3.50
Fraud Protection (per user) £3.50

Broadband Services
ADSL 15 – £16.50 p.m
ADSL 50 – £19.50 p.m
ADSL 75 – £22.50 p.m
ADSL 100 – £25.50 p.m
ADSL 500 – £29.50 p.m
ADSL Unlimited – £32.50 p.m

FTTC 40/10 100 – £27.50 p.m
FTTC 40/10 Unlimited – £34.50 p.m
FTTC 80/20 100 – £27.50
FTTC 80/20 Unlimited – £34.50

Should you have any queries or concerns regarding these changes, please contact a member of our customer services department or email enquiries@sirus-telecom.co.uk.

At Sirus we recognise the cost of running a business has risen over the last few years, and we have been faced with the same challenges mainly due to the ongoing Brexit & Covid impact.

As a company, we have maintained our prices since January 2018 despite these increasing pressures. It has therefore been a difficult decision to announce that we will be increasing our prices across the range of services we provide.

As per our terms and conditions, we hereby give notice to that as of the 1st January some of our service charges prices will be increasing. Please see details of the increases below.

Our new standard monthly line rental prices for customers currently in contract from the 1st January will be as follows:

Line Type New Price
Analogue £13.99
ISDN2e (Per Channel) £15.99
ISDN30e (per channel) £16.99
SIP Trunk £9.95
LG Cloud Licence £8.25
Call Recording £2.00
Fraud Protection £3.00

Broadband Services
ADSL 15 – £14.99 p.m
ADSL 50 – £18.99 p.m
ADSL 75 – £20.99 p.m
ADSL 100 – £23.99 p.m
ADSL 500 – £27.99 p.m
ADSL Unlimited – £29.99 p.m

FTTC 40/10 100 – £25.99 p.m
FTTC 40/10 Unlimited – £32.99 p.m
FTTC 80/20 100 – £25.99
FTTC 80/20 Unlimited – £32.99

Our new standard monthly line rental prices for customers out of contract from the 1st January will be as follows:

Line Type New Price
Analogue £16.99
ISDN2e (Per Channel) £20.00
ISDN30e (per channel) £21.00
SIP Trunk £12.50
LG Cloud Licence £9.25
Call Recording £2.50
Fraud Protection £3.50

Broadband Services

ADSL 15 – £16.99 p.m
ADSL 50 – £20.99 p.m
ADSL 75 – £22.99 p.m
ADSL 100 – £25.99 p.m
ADSL 500 – £29.99 p.m
ADSL Unlimited – £32.99 p.m

FTTC 40/10 100 – £27.99 p.m
FTTC 40/10 Unlimited – £34.99 p.m
FTTC 80/20 100 – £27.99
FTTC 80/20 Unlimited – £34.99

Call Charge Rates will increase as follows;
UK Local & National Rate will increase by 0.2p per minute
UK Mobile Rate will increase by 0.8p per minute
International Rate will increase by 0.2p per minute

Should you have any queries or concerns regarding these changes, please contact a member of our customer services department or email enquiries@sirus-telecom.co.uk.

While we have all transitioned into this new fast-paced world where working from home has become the norm, ensuring your business continues delivering great customer service and customer retention has never been more important.

In response to these unprecedented times, we are offering customers FREE use of iCall Suite for Cloud Analytics until 30th June 2020 without any obligation to continue after this date.

We are enrolling all of our  LG systems customers free of charge.  After this period (which may be extended if the current lockdown continues beyond July) your monthly subscription per extension will be just £2.00.

For more details and terms and conditions please contact a member of our Customer Service Team on 0333 222 1133 where they will be happy to answer any questions you have.

Sirus Web listings is one single platform for you to add and update all your company information from a simple portal. With one click we publish this information for your on more than 50 online platforms so that your customers can find you everywhere. Besides that, Web listings will result in more website traffic, phone calls and visitors to your location.

Given the recent developments with regards to Coronavirus and the COVID-19 disease Sirus are pleased to introduce a service to help our customers who are currently subscribing and also those who have not yet taken advantage of this valuable business tool which will be FREE OF CHARGE during this difficult time.

You will receive a Welcome email that gives you the opportunity to update this information and also unsubscribe.

For more information please visit http://www.sirus-weblist.co.uk/

For more details and terms and conditions please contact a member of our Customer Service Team on 0333 222 1133 where they will be happy to answer any questions you have.

Please note that as of 1st September 2019 we will be offering a 24/7 support service to all our customers at a cost of £10 per month

This service will be added automatically and will ensure that you will always be able to get through to a real person where they will be able to investigate any issues you may have at any time of day.

For more details and terms and conditions please contact a member of our Customer Service Team on 0333 222 1133 where they will be happy to answer any questions you have.

Please note that as of 1st April 2018, if you have a broadband connection with Sirus you will be charged £6.95 per month per connection.

This charge will cover you for support and replacements of your exisiting routers.

For more details and terms and conditions please contact a member of our Customer Service Team on 0333 222 1133 where they will be happy to answer any questions you have.

Please note that as of 1st April 2018 there will be a £1.50 charge for using our online billing platform. You will need to visit our online platform if you require reports associated with your account.

In addition to this you will only recieve an invoice with your monthly email from 1st April 2018

If you have any questions please do not hesitate to contact a member of our Customer Service Team on 0333 222 1133.

Please note that from 1st January 2018 Sirus will be changing its line rental charges in line with recent changes announced by BT Retail.

The majority of Sirus customers will see an average 4.5% increase in pricing.

Our new standard monthly line rental prices for customers currently in contract from the 1st January will be as follows:

Line Type New Price
Analogue £13.99
ISDN2e (Per Channel) £15.99
ISDN30e (per channel) £16.99

Our new standard monthly line rental prices for customers out of contract from the 1st January will be as follows:

Line Type New Price
Analogue £16.99
ISDN2e (Per Channel) £20.00
ISDN30e (per channel) £21.00

Should you have any queries or concerns regarding these changes, please contact a member of our customer services department or email enquiries@sirus-telecom.co.uk.

Sirus have reviewed their pricing in line with market conditions and our terms &conditions. The new pricing will come into effect from the 1st July 2017 and is outlined below:

Our new standard prices will effect the following from the 1st July 2017:

•        Analogue lines and associated services
•        ISDN lines and associated services
•        Broadband and associated services
•        All mobile rentals and contract
•        Enhanced service level packages

The majority of our customers will continue to receive their same level of discount from our standard rates but will see an average 5% increase in pricing.

Should you have any queries or concerns regarding these changes then please contact a member of our customer services department on 0333 222 1133 or email billing@sirus-telecom.co.uk

Sirus have reviewed their pricing in line with market conditions and our terms &conditions. The new pricing will come into effect from the 1st August 2014 and is outlined below:

Our new standard prices from the 1st August 2014 will be as follows:

•        Analogue lines and associated services will increase by 5%

•        ISDN lines and associated services will increase by 5%

•        Broadband and associated services will increase by 5%

•        All mobile rentals and contract will increase by 5%

•        Enhanced service level packages will increase by 5%

The majority of our customers will continue to receive their same level of discount from our standard rates but will see an average 5% increase in pricing.

Should you have any queries or concerns regarding these changes then please contact a member of our customer services department on 02380 258900 or email billing@sirus-telecom.co.uk

In January 2013 BT and a number of other leading communication suppliers increased their pricing for Voice, Broadband, and for many other services, by an average of 5.9%.

Whilst we have absorbed the additional cost for over six months we have also now had to make the difficult decision to amend our pricing to reflect the market.

Therefore in line with our standard terms and conditions, Sirus will be changing its standard line rental charges and some prices for related services. The new pricing will come into effect from the 1st September 2013

The majority of our customers will continue to receive their same level of discount from our standard rates but will see an average 4.9% increase in pricing.

Our new standard prices from the 1st September 2013 will be as follows:

•        Analogue lines and associated services will increase by 4.9%

•        ISDN lines and associated services will increase by 4.9%

•        Broadband and associated services will increase by 4.9%

•        All mobile rentals and contract will remain unchanged

•        Enhanced service level packages will remain unchanged

Should you have any queries or concerns regarding these changes then please contact a member of our customer services department on 02380 258900 or email enquiries@sirus-telecom.co.uk

Please be advised that from 1st October 2011 Sirus will be changing its data over usage pricing structure for Broadband Services in line with recent industry increases.

The majority of Sirus customers will experience no change to their invoices as total usage will remain within agreed monthly usage allowances.

Our new standard monthly data over usage prices from the 1st November will be as follows:

Combined download and transmitted data per Gigabyte within monthly allowance £0.00 plus vat

Combined download and transmitted data per Gigabyte above monthly allowance £1.00 plus vat

Should you have any queries or concerns regarding these changes, please contact a member of our customer services department or email enquiries@sirus-telecom.co.uk.

While we have all transitioned into this new fast-paced world where working from home has become the norm, ensuring your business continues delivering great customer service and customer retention has never been more important.

In response to these unprecedented times, we are offering customers FREE use of iCall Suite for Cloud Analytics until 30th June 2020 without any obligation to continue after this date.

We are enrolling all of our  LG systems customers free of charge.  After this period (which may be extended if the current lockdown continues beyond July) your monthly subscription per extension will be just £2.00.

For more details and terms and conditions please contact a member of our Customer Service Team on 0333 222 1133 where they will be happy to answer any questions you have.

Please note that as of 1st April 2018 there will be a £1.50 charge for using our online billing platform. You will need to visit our online platform if you require reports associated with your account.

In addition to this you will only recieve an invoice with your monthly email from 1st April 2018

If you have any questions please do not hesitate to contact a member of our Customer Service Team on 0333 222 1133.

Please note that from 1st January 2018 Sirus will be changing its line rental charges in line with recent changes announced by BT Retail.

The majority of Sirus customers will see an average 4.5% increase in pricing.

Our new standard monthly line rental prices for customers currently in contract from the 1st January will be as follows:

Line Type New Price
Analogue £13.99
ISDN2e (Per Channel) £15.99
ISDN30e (per channel) £16.99

Our new standard monthly line rental prices for customers out of contract from the 1st January will be as follows:

Line Type New Price
Analogue £16.99
ISDN2e (Per Channel) £20.00
ISDN30e (per channel) £21.00

Should you have any queries or concerns regarding these changes, please contact a member of our customer services department or email enquiries@sirus-telecom.co.uk.

Sirus have reviewed their pricing in line with market conditions and our terms &conditions. The new pricing will come into effect from the 1st July 2017 and is outlined below:

Our new standard prices will effect the following from the 1st July 2017:

•        Analogue lines and associated services
•        ISDN lines and associated services
•        Broadband and associated services
•        All mobile rentals and contract
•        Enhanced service level packages

The majority of our customers will continue to receive their same level of discount from our standard rates but will see an average 5% increase in pricing.

Should you have any queries or concerns regarding these changes then please contact a member of our customer services department on 0333 222 1133 or email billing@sirus-telecom.co.uk

Sirus have reviewed their pricing in line with market conditions and our terms &conditions. The new pricing will come into effect from the 1st August 2014 and is outlined below:

Our new standard prices from the 1st August 2014 will be as follows:

•        Analogue lines and associated services will increase by 5%

•        ISDN lines and associated services will increase by 5%

•        Broadband and associated services will increase by 5%

•        All mobile rentals and contract will increase by 5%

•        Enhanced service level packages will increase by 5%

The majority of our customers will continue to receive their same level of discount from our standard rates but will see an average 5% increase in pricing.

Should you have any queries or concerns regarding these changes then please contact a member of our customer services department on 02380 258900 or email billing@sirus-telecom.co.uk

In January 2013 BT and a number of other leading communication suppliers increased their pricing for Voice, Broadband, and for many other services, by an average of 5.9%.

Whilst we have absorbed the additional cost for over six months we have also now had to make the difficult decision to amend our pricing to reflect the market.

Therefore in line with our standard terms and conditions, Sirus will be changing its standard line rental charges and some prices for related services. The new pricing will come into effect from the 1st September 2013

The majority of our customers will continue to receive their same level of discount from our standard rates but will see an average 4.9% increase in pricing.

Our new standard prices from the 1st September 2013 will be as follows:

•        Analogue lines and associated services will increase by 4.9%

•        ISDN lines and associated services will increase by 4.9%

•        Broadband and associated services will increase by 4.9%

•        All mobile rentals and contract will remain unchanged

•        Enhanced service level packages will remain unchanged

Should you have any queries or concerns regarding these changes then please contact a member of our customer services department on 02380 258900 or email enquiries@sirus-telecom.co.uk

Please be advised that from 1st October 2011 Sirus will be changing its data over usage pricing structure for Broadband Services in line with recent industry increases.

The majority of Sirus customers will experience no change to their invoices as total usage will remain within agreed monthly usage allowances.

Our new standard monthly data over usage prices from the 1st November will be as follows:

Combined download and transmitted data per Gigabyte within monthly allowance £0.00 plus vat

Combined download and transmitted data per Gigabyte above monthly allowance £1.00 plus vat

Should you have any queries or concerns regarding these changes, please contact a member of our customer services department or email enquiries@sirus-telecom.co.uk.