Over the last 6 months, it has been recognised that whilst the pandemic may be over, as businesses, we are all facing different forms of challenges that have subsequently arisen, not to mention the global political and economic turbulence.

After carefully analysing the economy over previous months and the costs being passed on to us by all suppliers, following the recent rise in inflation, we are writing to inform you of a necessary forthcoming price increase to your Sirus services. Please be assured, we have made every effort to delay this increase for as long as possible.

Effective from April 1^st 2023, Sirus Ltd will be adjusting your monthly recurring charges by 9.75% (3.75% lower than the UK published rate of 13.5%).

Your new pricing will be reflected in your April 2023 invoice and can be viewed within your Sirus online account platform after this date, where you can also view your previous invoices.

We’re always here to help, so if you have any questions about any of the above information, please get in touch by calling our Customer Services team on 0333 222 1133.

BT Openreach has informed Sirus of their intention to increase prices from 1st April 2022 for certain service. Therefore, we’ve had to amend our pricing and are contacting you to give notice of price increases from 1st April 2022.

We want to assure our customers that decisions to change our pricing are never made lightly.

Please see details of the increases below.

Our new standard monthly line rental prices for customers will be as follows:

Line Type New Price
Analogue £15.50
ISDN2e (Per Channel) £16.50
ISDN30e (per channel) £16.50
SIP Trunk £10.50
LG Cloud Licence (per user) £9.25
Call Recording (per user) £3.50
Fraud Protection (per user) £3.50

Broadband Services
ADSL 15 – £16.50 p.m
ADSL 50 – £19.50 p.m
ADSL 75 – £22.50 p.m
ADSL 100 – £25.50 p.m
ADSL 500 – £29.50 p.m
ADSL Unlimited – £32.50 p.m

FTTC 40/10 100 – £27.50 p.m
FTTC 40/10 Unlimited – £34.50 p.m
FTTC 80/20 100 – £27.50
FTTC 80/20 Unlimited – £34.50

Should you have any queries or concerns regarding these changes, please contact a member of our customer services department or email enquiries@sirus-telecom.co.uk.

At Sirus we recognise the cost of running a business has risen over the last few years, and we have been faced with the same challenges mainly due to the ongoing Brexit & Covid impact.

As a company, we have maintained our prices since January 2018 despite these increasing pressures. It has therefore been a difficult decision to announce that we will be increasing our prices across the range of services we provide.

As per our terms and conditions, we hereby give notice to that as of the 1st January some of our service charges prices will be increasing. Please see details of the increases below.

Our new standard monthly line rental prices for customers currently in contract from the 1st January will be as follows:

Line Type New Price
Analogue £13.99
ISDN2e (Per Channel) £15.99
ISDN30e (per channel) £16.99
SIP Trunk £9.95
LG Cloud Licence £8.25
Call Recording £2.00
Fraud Protection £3.00

Broadband Services
ADSL 15 – £14.99 p.m
ADSL 50 – £18.99 p.m
ADSL 75 – £20.99 p.m
ADSL 100 – £23.99 p.m
ADSL 500 – £27.99 p.m
ADSL Unlimited – £29.99 p.m

FTTC 40/10 100 – £25.99 p.m
FTTC 40/10 Unlimited – £32.99 p.m
FTTC 80/20 100 – £25.99
FTTC 80/20 Unlimited – £32.99

Our new standard monthly line rental prices for customers out of contract from the 1st January will be as follows:

Line Type New Price
Analogue £16.99
ISDN2e (Per Channel) £20.00
ISDN30e (per channel) £21.00
SIP Trunk £12.50
LG Cloud Licence £9.25
Call Recording £2.50
Fraud Protection £3.50

Broadband Services

ADSL 15 – £16.99 p.m
ADSL 50 – £20.99 p.m
ADSL 75 – £22.99 p.m
ADSL 100 – £25.99 p.m
ADSL 500 – £29.99 p.m
ADSL Unlimited – £32.99 p.m

FTTC 40/10 100 – £27.99 p.m
FTTC 40/10 Unlimited – £34.99 p.m
FTTC 80/20 100 – £27.99
FTTC 80/20 Unlimited – £34.99

Call Charge Rates will increase as follows;
UK Local & National Rate will increase by 0.2p per minute
UK Mobile Rate will increase by 0.8p per minute
International Rate will increase by 0.2p per minute

Should you have any queries or concerns regarding these changes, please contact a member of our customer services department or email enquiries@sirus-telecom.co.uk.

While we have all transitioned into this new fast-paced world where working from home has become the norm, ensuring your business continues delivering great customer service and customer retention has never been more important.

In response to these unprecedented times, we are offering customers FREE use of iCall Suite for Cloud Analytics until 30th June 2020 without any obligation to continue after this date.

We are enrolling all of our  LG systems customers free of charge.  After this period (which may be extended if the current lockdown continues beyond July) your monthly subscription per extension will be just £2.00.

For more details and terms and conditions please contact a member of our Customer Service Team on 0333 222 1133 where they will be happy to answer any questions you have.

Sirus Web listings is one single platform for you to add and update all your company information from a simple portal. With one click we publish this information for your on more than 50 online platforms so that your customers can find you everywhere. Besides that, Web listings will result in more website traffic, phone calls and visitors to your location.

Given the recent developments with regards to Coronavirus and the COVID-19 disease Sirus are pleased to introduce a service to help our customers who are currently subscribing and also those who have not yet taken advantage of this valuable business tool which will be FREE OF CHARGE during this difficult time.

You will receive a Welcome email that gives you the opportunity to update this information and also unsubscribe.

For more information please visit http://www.sirus-weblist.co.uk/

For more details and terms and conditions please contact a member of our Customer Service Team on 0333 222 1133 where they will be happy to answer any questions you have.

Please note that as of 1st September 2019 we will be offering a 24/7 support service to all our customers at a cost of £10 per month

This service will be added automatically and will ensure that you will always be able to get through to a real person where they will be able to investigate any issues you may have at any time of day.

For more details and terms and conditions please contact a member of our Customer Service Team on 0333 222 1133 where they will be happy to answer any questions you have.

Please note that as of 1st April 2018, if you have a broadband connection with Sirus you will be charged £6.95 per month per connection.

This charge will cover you for support and replacements of your exisiting routers.

For more details and terms and conditions please contact a member of our Customer Service Team on 0333 222 1133 where they will be happy to answer any questions you have.

Please note that as of 1st April 2018 there will be a £1.50 charge for using our online billing platform. You will need to visit our online platform if you require reports associated with your account.

In addition to this you will only recieve an invoice with your monthly email from 1st April 2018

If you have any questions please do not hesitate to contact a member of our Customer Service Team on 0333 222 1133.

Please note that from 1st January 2018 Sirus will be changing its line rental charges in line with recent changes announced by BT Retail.

The majority of Sirus customers will see an average 4.5% increase in pricing.

Our new standard monthly line rental prices for customers currently in contract from the 1st January will be as follows:

Line Type New Price
Analogue £13.99
ISDN2e (Per Channel) £15.99
ISDN30e (per channel) £16.99

Our new standard monthly line rental prices for customers out of contract from the 1st January will be as follows:

Line Type New Price
Analogue £16.99
ISDN2e (Per Channel) £20.00
ISDN30e (per channel) £21.00

Should you have any queries or concerns regarding these changes, please contact a member of our customer services department or email enquiries@sirus-telecom.co.uk.

Sirus have reviewed their pricing in line with market conditions and our terms &conditions. The new pricing will come into effect from the 1st July 2017 and is outlined below:

Our new standard prices will effect the following from the 1st July 2017:

•        Analogue lines and associated services
•        ISDN lines and associated services
•        Broadband and associated services
•        All mobile rentals and contract
•        Enhanced service level packages

The majority of our customers will continue to receive their same level of discount from our standard rates but will see an average 5% increase in pricing.

Should you have any queries or concerns regarding these changes then please contact a member of our customer services department on 0333 222 1133 or email billing@sirus-telecom.co.uk

Sirus have reviewed their pricing in line with market conditions and our terms &conditions. The new pricing will come into effect from the 1st August 2014 and is outlined below:

Our new standard prices from the 1st August 2014 will be as follows:

•        Analogue lines and associated services will increase by 5%

•        ISDN lines and associated services will increase by 5%

•        Broadband and associated services will increase by 5%

•        All mobile rentals and contract will increase by 5%

•        Enhanced service level packages will increase by 5%

The majority of our customers will continue to receive their same level of discount from our standard rates but will see an average 5% increase in pricing.

Should you have any queries or concerns regarding these changes then please contact a member of our customer services department on 02380 258900 or email billing@sirus-telecom.co.uk

In January 2013 BT and a number of other leading communication suppliers increased their pricing for Voice, Broadband, and for many other services, by an average of 5.9%.

Whilst we have absorbed the additional cost for over six months we have also now had to make the difficult decision to amend our pricing to reflect the market.

Therefore in line with our standard terms and conditions, Sirus will be changing its standard line rental charges and some prices for related services. The new pricing will come into effect from the 1st September 2013

The majority of our customers will continue to receive their same level of discount from our standard rates but will see an average 4.9% increase in pricing.

Our new standard prices from the 1st September 2013 will be as follows:

•        Analogue lines and associated services will increase by 4.9%

•        ISDN lines and associated services will increase by 4.9%

•        Broadband and associated services will increase by 4.9%

•        All mobile rentals and contract will remain unchanged

•        Enhanced service level packages will remain unchanged

Should you have any queries or concerns regarding these changes then please contact a member of our customer services department on 02380 258900 or email enquiries@sirus-telecom.co.uk

Please be advised that from 1st October 2011 Sirus will be changing its data over usage pricing structure for Broadband Services in line with recent industry increases.

The majority of Sirus customers will experience no change to their invoices as total usage will remain within agreed monthly usage allowances.

Our new standard monthly data over usage prices from the 1st November will be as follows:

Combined download and transmitted data per Gigabyte within monthly allowance £0.00 plus vat

Combined download and transmitted data per Gigabyte above monthly allowance £1.00 plus vat

Should you have any queries or concerns regarding these changes, please contact a member of our customer services department or email enquiries@sirus-telecom.co.uk.

While we have all transitioned into this new fast-paced world where working from home has become the norm, ensuring your business continues delivering great customer service and customer retention has never been more important.

In response to these unprecedented times, we are offering customers FREE use of iCall Suite for Cloud Analytics until 30th June 2020 without any obligation to continue after this date.

We are enrolling all of our  LG systems customers free of charge.  After this period (which may be extended if the current lockdown continues beyond July) your monthly subscription per extension will be just £2.00.

For more details and terms and conditions please contact a member of our Customer Service Team on 0333 222 1133 where they will be happy to answer any questions you have.

Please note that as of 1st April 2018 there will be a £1.50 charge for using our online billing platform. You will need to visit our online platform if you require reports associated with your account.

In addition to this you will only recieve an invoice with your monthly email from 1st April 2018

If you have any questions please do not hesitate to contact a member of our Customer Service Team on 0333 222 1133.

Please note that from 1st January 2018 Sirus will be changing its line rental charges in line with recent changes announced by BT Retail.

The majority of Sirus customers will see an average 4.5% increase in pricing.

Our new standard monthly line rental prices for customers currently in contract from the 1st January will be as follows:

Line Type New Price
Analogue £13.99
ISDN2e (Per Channel) £15.99
ISDN30e (per channel) £16.99

Our new standard monthly line rental prices for customers out of contract from the 1st January will be as follows:

Line Type New Price
Analogue £16.99
ISDN2e (Per Channel) £20.00
ISDN30e (per channel) £21.00

Should you have any queries or concerns regarding these changes, please contact a member of our customer services department or email enquiries@sirus-telecom.co.uk.

Sirus have reviewed their pricing in line with market conditions and our terms &conditions. The new pricing will come into effect from the 1st July 2017 and is outlined below:

Our new standard prices will effect the following from the 1st July 2017:

•        Analogue lines and associated services
•        ISDN lines and associated services
•        Broadband and associated services
•        All mobile rentals and contract
•        Enhanced service level packages

The majority of our customers will continue to receive their same level of discount from our standard rates but will see an average 5% increase in pricing.

Should you have any queries or concerns regarding these changes then please contact a member of our customer services department on 0333 222 1133 or email billing@sirus-telecom.co.uk

Sirus have reviewed their pricing in line with market conditions and our terms &conditions. The new pricing will come into effect from the 1st August 2014 and is outlined below:

Our new standard prices from the 1st August 2014 will be as follows:

•        Analogue lines and associated services will increase by 5%

•        ISDN lines and associated services will increase by 5%

•        Broadband and associated services will increase by 5%

•        All mobile rentals and contract will increase by 5%

•        Enhanced service level packages will increase by 5%

The majority of our customers will continue to receive their same level of discount from our standard rates but will see an average 5% increase in pricing.

Should you have any queries or concerns regarding these changes then please contact a member of our customer services department on 02380 258900 or email billing@sirus-telecom.co.uk

In January 2013 BT and a number of other leading communication suppliers increased their pricing for Voice, Broadband, and for many other services, by an average of 5.9%.

Whilst we have absorbed the additional cost for over six months we have also now had to make the difficult decision to amend our pricing to reflect the market.

Therefore in line with our standard terms and conditions, Sirus will be changing its standard line rental charges and some prices for related services. The new pricing will come into effect from the 1st September 2013

The majority of our customers will continue to receive their same level of discount from our standard rates but will see an average 4.9% increase in pricing.

Our new standard prices from the 1st September 2013 will be as follows:

•        Analogue lines and associated services will increase by 4.9%

•        ISDN lines and associated services will increase by 4.9%

•        Broadband and associated services will increase by 4.9%

•        All mobile rentals and contract will remain unchanged

•        Enhanced service level packages will remain unchanged

Should you have any queries or concerns regarding these changes then please contact a member of our customer services department on 02380 258900 or email enquiries@sirus-telecom.co.uk

Please be advised that from 1st October 2011 Sirus will be changing its data over usage pricing structure for Broadband Services in line with recent industry increases.

The majority of Sirus customers will experience no change to their invoices as total usage will remain within agreed monthly usage allowances.

Our new standard monthly data over usage prices from the 1st November will be as follows:

Combined download and transmitted data per Gigabyte within monthly allowance £0.00 plus vat

Combined download and transmitted data per Gigabyte above monthly allowance £1.00 plus vat

Should you have any queries or concerns regarding these changes, please contact a member of our customer services department or email enquiries@sirus-telecom.co.uk.