We’ve compiled the most common misconceptions surrounding cloud based phone systems and revealed the truth behind them.
When it comes to upgrading or investing in new systems, businesses are extremely hesitant. Many don’t want to change – and don’t see the point – if a system is working for them then why change it? But it is called an upgrade for a reason, and most businesses sticking to legacy systems that do the job ‘well’ are missing out on solutions that can do the job better.
The myth Vs the truth
Voice quality isn’t as good
With the correct connectivity service, cloud based phone systems can in fact deliver considerably higher quality than a traditional copper line. As it is so heavily reliant on your connectivity solution, this is where the main bulk of security and quality issues may lie. With our cloud based phone system, we will provide a full audit of your network. For quality assurances, many hosted phone users in fact report that voices sound more natural and less “tinny” than on a digital service.
It is less secure
Whilst a virtual phone system can reduce costs, it does place greater performance and security demands on your network. If your existing network has security vulnerabilities, these have the potential to be exploited once the service is deployed.
Areas of concern include gateway security, firewall configuration, patching procedures, periodic syslog review, and wireless security. It is of optimal importance for you to be sure your security house is in order prior to implementation. Following any of the streamlining of the vulnerabilities in your network, with a cloud-based phone service, your company can actually enjoy much more secure conversations.
Placing your phone system in the Cloud may even be the most secure option for today’s businesses, according to the Enterprise Director of Security at Google. Whilst using the cloud is met with even more hesitancy than using hybrid voice solutions, Fran Feigenbaum was recently quoted: ‘the cloud is more secure than what most organisations are currently using.’
We would recommend any business upgrading to the cloud to –
- Perform a security audit ahead of the implementation
- Make sure your firewall is VoIP aware. If not, you should upgrade it ahead of time – we have many firewall options to help secure your voice traffic
- Arrange a back-up plan – without a backup, you would not be able to restore telephony in the event of a disaster.
One of the biggest misunderstandings of cloud technology is that it is expensive, but finding the right solution for your business can reduce costs and deliver a real return on investment. Instead of paying for numerous separate products for your business that do not sit in sync, e.g. having your phone system installed by one company and your ADSL provided by another, you combine all these communications services into one monthly cost – and you only pay for what you use.
A cloud-based PBX service is actually very cost-effective, with no hardware on site and an easy, straight forward installation – you are cutting costs right from implementation.
It’s too complicated
If you are still relying on your traditional PBX, then believe it or not but the phone system currently taking up space on your office wall is actually more complicated than today’s voice services, which are extremely easy to understand.
Switching from a traditional office phone system to a hosted solution will take away all the confusing switches, lines, cards and hardware taking up space on your premises. The system is easy to install, use and support without having to be an IT genius – but not many IT managers would like you to know that. (Mainly because with a cloud based phone system, you might not even need many IT resources at all).
We can’t afford the time to start changing all of our systems and processes
Many businesses feel reluctant to upgrade their telephony infrastructure as their experience with legacy system installation often meant days – sometimes weeks – out of service and lost man hours. However, with a cloud based phone system, the solution can be installed almost instantly without any disruption to your business.
As it is a software solution – the installation time is much quicker and of more benefit to your business. (It’s cheaper too) Staff do not need much training on the solution either due to our intuitive interface that is easy to navigate and use.
Furthermore, working with a cloud provider such as Sirus, we take care of your solution installation and post-sales support, giving you little to worry about.
It’s not reliable
No system has 100% uptime, and neither does the cloud. Given the scale, however, cloud computing services are typically designed to provide high redundancy and availability. When looking at it logistically, the cloud enables a higher level of reliability at a fraction of the cost, and whilst it might not have 100% uptime, we can promise at least 99.999%. Studies by Microsoft and others have also confirmed that when businesses shift to the cloud, they see improved service availability.
To find out more about finding the right communications package for your business, contact Sirus to discuss how we can help on 0333 222 1133.