Sirus Blog

Monthly Archives: May 2015

We demand the best for our customers!

Posted on May 27, 2015 by

At Sirus Telecom we use only Tier 1 carriers for our telephone services because that is simply the most reliable way of guaranteeing quality!

Chances are, anyone outside our industry has no idea what this means or why their use is so important, so we thought we’d write a handy explainer that makes this clear. Also, of course, it illustrates our company policy of working with only the best, which reaps constant benefits for all of our customers every minute of every day.

Tier 1 carriers own and operate their own telecoms network, meaning they don’t need to buy in or borrow key services such as network access from other operators as they are the top level. Owning their own network, they can host their own number ranges, as well as deliver their own voice and data services. BT is arguably the most well-known example of a Tier 1 carrier in the UK.

And, naturally, if Tier 1 carriers own their own networks, they are not relying on SLAs with other companies to run their services. Not only does this mean there are fewer middle-men between the Tier 1 source and you, the ultimate customer, it also means that they stake their reputation on doing what they do extremely well and without service interruption.

Tier 2 and Tier 3 carriers also exist, but by their very nature of not being the top level operator in any network, they are reliant for cost and reliability etc on a Tier 1 carrier, either by purchasing network access from them or by piggybacking on their services. This is why we choose to only deal with Tier 1 operators.

Reliability and quality of service aside, using a Tier 1 carrier has many benefits for our customers, including quick set up and package delivery times as they are in control of all the numbers hosted on their network. They are also regulated, and control the porting of their own numbers.

Being covered by Ofcom means that if a Tier 1 carrier went out of business for any reason, ownership of any numbers belonging to it would pass to the regulator with no loss of service – an important guarantee when telephone and internet lines are so critical to so many businesses.

They also commonly have large enough networks that they can re-route a call if a problem occurs in one area, and large and efficient customer service operations that deal with any queries quickly and promptly, with minimal delay

Put simply, Sirus Telecom uses Tier 1 carriers because they are the best, the premier option of telecoms networks, and we demand only the best for our customers!


What is SIP? And how can it benefit my business?

Posted on May 21, 2015 by

The majority of people will have used an application much like Skype before. But do you know what is actually behind the ability to make calls through the internet? And what benefits can a business gain from using an amenity like this?

The technical jargon behind this service is known as SIP. Short for Session Initiation Protocol, SIP is an important part of Internet Telephony which allows you to harness the benefits of VoIP (voice over IP).  Basically, this service allows people around the world to communicate using their computers and mobile devices over the Internet.

SIP is responsible for connecting, monitoring and disconnecting VoIP sessions. Sending out voice and video messages free of charge like instant messaging (IM) uses a modified version of SIP; Microsoft MSN Messenger and Apple iChat are some examples. SIP can establish sessions for real-time sessions such as online gaming, teleconferencing and video conferencing.

In simple terms, SIP makes it possible for your Internet Service Provider to integrate basic IP phone capabilities with Web, email, online chat. SIP offers a number of advantages for all sizes businesses, especially when deployed alongside software based IP-PBX phone system.

Business continuity is vital for any business wanting to ensure they have a safeguard in place to avoid any downtime due to unforeseen circumstances. As a SIP service is fundamentally virtual lines, the technology allows call to be routed to pre-determined locations if a primary office location goes offline, making SIP an ideal ‘back up’ plan for businesses. The only restriction to using SIP service is the available internet connection; SIP Trunks consume bandwidth and depending upon the quantity of phone calls and need for data bandwidth, businesses may have to expand their data circuit.

The main benefit for businesses using a SIP service is that calls between SIP users are free, worldwide; and as every call becomes local, long distance calling expenses are reduced. SIP trunks are virtual lines; so you only pay for what is used. With legacy telephony, increasing capacity requires you to purchase additional physical lines from the phone company, which is expensive and often time-consuming; SIP therefore can offer a business the potential for ultimate scalability.

SIP trunking can help a business completely transform its communications, as well as ridding a business of physical lines; the cost saved can be staggering.

Sirus Telecom are able to offer business calls to any or multiple locations; desk phone, laptop softphone or mobile app. Our SIP trunking combines the reliability and functionality of a PABX with the flexibility and ubiquity of IP networks with Sirus Telecom customers benefiting from superior functionality and a flexible framework that can be built around their business.

 


Switching broadband is set to get easier

Posted on May 19, 2015 by

Ofcom (the communications regulator here in the UK) have recently taken the decision to make moving broadband suppliers follow a process more similar to that which the phone line providers have been using for years…..

This is a welcomed move here in the UK as currently customers wishing to change their broadband provider have to contact their existing supplier to ask for a Migration Access Code (MAC) and then pass this code to their new chosen provider.

This can be time consuming and is often a frustrating process, so ultimately it often results in consumers staying put. This is a real missed opportunity in terms of cost-saving and optimising the performance of your broadband connection, but an understandable choice in a world where we all seem to have way to many things on our to-do-lists!

In June 2015 the communications regulator will make life easier for those who want to switch, by removing the need to obtain a MAC. From 20th June, anyone, whether that be an individual or business, looking to switch supplier will ONLY need to contact their chosen new provider.

The new service provider will arrange the transfer on behalf of the consumer, including informing the old provider of the requested change (who will then process any remaining contractual charges).

The removal of the MAC process will make switching far easier and therefore more attractive to residential & business consumers alike, as it will open up many exciting opportunities for those wishing to enhance their broadband connection and/or save money, without causing themselves a headache.

Are you experiencing problems with your current supplier?

Do you want to upgrade to a better service?

Are you wondering if you could get a better deal?

Regardless of your business size or location, at Sirus we guarantee a competitively priced connection. Better yet, we will search your exchange for best connection available for your line, so you can rest assured, you’ll get a competitively priced and truly reliable broadband service with Sirus. Contact Us to find out what broadband options are available to you and let us take care of the rest!


Panasonic NCP500 & NCP1000 Telephone Systems

Posted on May 14, 2015 by

As an authorised reseller of the full range of Panasonic NCP 500, NCP 1000, business telephone systems, Sirus Telecom are experienced in installing and maintaining the Panasonic KX-NCP Telephone systems, employing our own fully trained engineers and technical staff.

We have the experience and knowledge to implement both simple and complex Panasonic NCP phone system solutions; this also includes IP telephony systems between sites which will enable staff to work from other locations if required.

Panasonic NCP 500

The Panasonic NCP 500 is a very straightforward business phone system which features full business communications capabilities such as built-in advanced applications and a choice of Digital, Mobile DECT and advanced Touch Screen IP Handsets. This phone system is also very cost effective and provides an efficient solution for businesses to meet their single or multi-site communication needs today as well as in the future.

The Panasonic NCP 500 system features:

  • A fully IP enabled phone system.
  • Standard features such as voicemail, on hold features and automated attendants.
  • Maximum of 28 digital extensions.
  • Maximum of 20 analogue extensions.
  • Maximum of 40 IP Extensions.
  • Runs PSTN, ISDN 2e or ISDN 30e (Maximum 64 Lines).
  • Allows up to 8 SIP Trunks with a DSP Card.

Panasonic NCP 1000

If you are looking for an easy to use and affordable phone system for your business then the Panasonic NCP 1000 should be your first choice. With full communications features built in advanced applications and a choice of Digital, Mobile DECT and Touch Screen IP Handsets, the Panasonic KX-NCP 1000 follows the same design as the NCP 500 system but provides further expansion and hence is suitable for organisations looking for a larger system with room for expansion.

 The Panasonic NCP 1000 system features:

  • Fully IP enabled telephone system.
  • Standard features such as voicemail, on hold features and automated attendants.
  • Maximum of 40 digital extensions.
  • Maximum of 36 analogue extensions.
  • Maximum of 64 IP extensions (IP-PT).
  • Runs PSTN, ISDN 2e or ISDN 30e (to a Maximum of 64 Lines).
  • Allows up to 8 SIP Trunks with DSP Card.

For further information or advice on the Panasonic NCP telephone systems contact a member of our team on 0333 222 1133.